Aventiv Technologies

Order Fulfillment Specialist

Job Location US-FL-Tampa
Job ID
2022-3879
# of Openings
1
Category
Production

Overview

Welcome to Aventiv Technologies. Please watch this brief video to find out if this is the place you want to be!

 

https://vimeo.com/391578629/5ba31cc5e9

 

Job Purpose:

Responsible for order fulfillment and interfacing with the customer support team and account managers.

Responsibilities

Essential Duties:

  • Process orders from Great Plains and prepare documentation including packing slips and shipping manifests
  • Create sales orders in Great Plains 
  • Pack orders in accordance with shipping manifests and/or HEAT tickets
  • Take and initiate emails and HEAT tickets; assist with inquiries or direct calls to satisfy contact questions and requests
  • Provide QA for prepared shipments to ensure material matches shipping manifests
  • Communicate with shipping/receiving to ensure timely shipment of orders
  • E-mail electronic copies of shipping manifests to customers
  • Address contacts in a friendly and respectful manner; provide clarity of message and appropriate next steps to build trust and good will
  • Split and rearrange orders as necessary to meet customer needs and expectations
  • Organize and archive daily shipping records and tracking information

Knowledge, Skills, & Abilities:

  • Excellent verbal and written communication skills
  • Strong problem solving skills
  • Ability to work effectively in a team environment with associates.
  • Capability of effective planning and priority setting.
  • Ability to write straightforward explanations, routine reports and correspondence.
  • Ability to ask effective questions and present information clearly and concisely.
  • Outstanding oral/written communication skills, ability to communicate with team members, external contacts, and management utilizing exceptional communication skills.
  • Strong organizational and follow up skills.
  • Work in a team environment to ensure customer satisfaction and continuous improvements in service quality.
  • Must exhibit all of the company’s cultural attributes.

Qualifications

Minimum Qualifications:

  • High school diploma
  • Intermediate experience in MS Office (Word, Excel, Outlook)
  • 3+ years’ experience in Customer Service
  • 3+ years’ experience in Order Fulfillment or Warehouse

Preferred Qualifications:

  • Experience using Great Plains in a Warehouse or other Order fulfillment environment

Physical Requirements:

  • Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 50 pounds.

Aventiv Privacy Policy:

 

www.aventiv.com/privacy

 

Equal Employment Policy:

The Company’s policy is to provide equal employment opportunity to all individuals in all of its employment programs and decisions.  Securus Technologies, Inc., and its Subsidiaries will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person’s race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic or status protected under local, state or federal law, ordinance or regulation.

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