Aventiv Technologies

Account Manager

Job Locations US
Job ID
2021-3380
# of Openings
1
Category
Sales and Sales Related

Overview

Welcome to Aventiv Technologies. Please watch this brief video to find out if this is the place you want to be!

 

 

Job Purpose:

Be the front facing team member that ensures client satisfaction for existing clients.  They will be responsible for improving Customer Loyalty and satisfaction and growing the book of business over time. Candidates should be comfortable presenting to groups of people and have experience building and maintaining relationships with clients.

Responsibilities

Essential Duties

  • Manage new and existing relationships with contracted agencies.
  • Oversee rollout of services for newly acquired clients to align both parties’ interests.
  • Upsell additional products and services to existing clients.
  • Conduct remote trainings utilizing web conferencing software.
  • Ensure retention and client satisfaction.
  • Communicate internally all client requests and projects to facilitate completion.
  • Research issues reported by clients and resolve them or escalate to the appropriate department.
  • Respond to client emails and phone calls including items escalated from Payment Services Helpdesk.
  • Teach and understand all Payment Services products and services.
  • Performs other duties as assigned.

Knowledge, Skills and Abilities

  • Excellent oral and written communication & presentation skills.
  • Ability to present a professional and friendly attitude towards clients.
  • Must be able to multitask with attention to detail and effectively manage time.
  • Ability to work under pressure, to meet deadlines, to deal positively with rejection and conflicts.
  • Flexible and enthusiastic to learn new skills and problem solve solutions.
  • Ability to develop ongoing rapport with clients and consumers and obtain relevant information
  • A positive, collegial attitude and a high level of professionalism is essential.
  • Strong relationship management skills
  • Ability to work well in an energized, fast paced, entrepreneurial, and collaborative environment
  • Proficiency in Microsoft Office, Salesforce & capable of learning new technology

Qualifications

Minimum Qualifications

  • Bachelor’s Degree
  • 3 years relevant experience in a Sales or Sales Support organization
  • OR Equivalent combination of experience and education

Preferred Qualifications

  • Experience working on or part of a client relations team (preferred)
  • Experience in payment (credit card, cash, check, etc..) or government contract-based industry

Aventiv Privacy Policy:

 

www.aventiv.com/privacy

 

Equal Employment Policy:

The Company’s policy is to provide equal employment opportunity to all individuals in all of its employment programs and decisions.  Securus Technologies, Inc., and its Subsidiaries will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person’s race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic or status protected under local, state or federal law, ordinance or regulation.

 

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